Welcome to ZeroLag!
Thank you for choosing ZeroLag for your hosting needs. This page provides important information and resources to help you get the most out of your ZeroLag managed hosting services, and to get your application or web site up and running as quickly as possible.
Frequently Asked Questions (FAQ)
While many hosting companies do not support this new security protocol, ZeroLag does in fact already support it.
Rewrites and redirects can be added in the .htaccess file. The .htaccess file is found in the html folder of your site. On ZeroLag servers, the path is /www/sites/www.domain.com/files/html/.htaccess
.htaccess is a hidden file, which means settings typically need to be changed in your FTP client in order for you to see the file. For example, in FileZilla, the menu option Server > Force Showing Hidden Files needs to be enabled to view the .htaccess file.
Occasionally, the Apache configuration file needs to be modified for changes to .htaccess to become effective. ZeroLag Support is available 24x7x365 to assist you with changes to your .htaccess file and setting up rewrites and redirects.
On fully managed servers, ZeroLag needs to add or modify cronjobs on the server. Simply provide us with the information needed to accurately configure the cron and ZeroLag Support will make the necessary changes for you. Our team is available to assist you 24x7x365.
You are free to install any content management system (CMS) of your choice. The CMS can be installed by downloading the latest version from the publisher’s website and then uploading the files to your site’s html directory via FTP (or SSH if available). The CMS is then installed by accessing the site with a web browser. Simply follow the prompts to complete the installation. If the domain is not yet pointed to the ZeroLag server, the site can be accessed with the vhost alias ending in ‘.vhost.zerolag.com’
If you prefer that ZeroLag perform the installation for you, we are happy to do so and our support team is available 24x7x365.
Yes we do! ZeroLag keeps three full backups of your environment. One from last night, one from the night before last, and one from the last day of the previous month. These backups are a copy of the server’s file system (with some exclusions), which includes all websites, databases, configuration files, etc.
Backups are stored on secure ZeroLag backup servers. These backups are not directly accessible to our clients.
If you are on a shared server, you will not be able to restart the Apache service as it would negatively impact all other sites on the server. On a fully managed dedicated server, we can provide designated admin users the necessary access to restart the Apache service. But even on a dedicated server, the default access level to restart services is root user only. Therefore, you would need to contact ZeroLag Support to have this service restarted, or to request sudo access so you can perform this task yourself.
You may access the server logs with the FTP or SSH accounts for the server. Here are example locations for the Apache and PHP logs:
Replace ‘www.mydomain.com’ with the domain name whose logs you wish to see.
If you are looking for system-wide logs, you can obtain them via SSH and our Xenon-file tool which provides you access to the following:
user@www01:~$ xenon-file info
You can view the content of any of the files above as illustrated by this example:
$ xenon-file tail /var/log/apache2/error.log
By default, creating a vhost space to host your site, www.mydomain.com would place the root directory at the following location: /www/sites/www.mydomain.com/files/html/
How to get more help
If you have a question that hasn’t been addressed here or need any other assistance, our expert 24/7/365 support is just a phone call away: