ZeroLag is committed to providing our customers with the highest levels of security, availability, and redundancy for all services running on our infrastructure. Support for compliance standards and frameworks ensure that our operations, processes, and facilities are suitable to help our customers stay compliant with relevant industry standards. Our customers have successfully completed audits and are compliant with:
All of our systems and processes, as well as the people responsible for them are designed to support compliant operations. The ZeroLag team is available to meet with customers to help prepare for audits should the need arise. Following is a description of specific compliance mechanisms that we support. No ZeroLag customer has ever failed a compliance audit.
ZeroLag’s datacenter partner Equinix has completed an examination in conformity with the Statement for Standards for Attestation Engagements (SSAE) No 16 Type II Service Organization Control (SOC) 1. Completion of the SSAE 16 Type II SOC 1 examination indicates that selected ZeroLag and Equinix processes, procedures, and controls have been formally evaluated and tested by an independent accounting and auditing firm (service auditor). The examination included the company’s controls related to security monitoring, change management, service delivery, support services, backup and environmental controls, logical and physical access.
ZeroLag services located in our dedicated HIPAA environment are compliant with HIPAA processes – a copy of ZeroLag’s HIPAA and HITECH audit report is available upon request if your environment is located within this dedicated infrastructure area.
HIPAA Compliant Physical Security
Authorized personnel have limited access to clients’ private locked racks, suites, and cages. Security administration is also required for each client with dual-identification control access to the data centers and colocation racks.
HIPAA Compliant Network Security
Managed servers, cloud, power, and network infrastructure are all protected by restricted access. Our redundant routers, switches, and paired universal threat detection protect sensitive patient information.
HIPAA Compliant Data Security
The HITECH Act requires private accessibility whenever you or your patients request it. Our data center engineers can never access patient data, and we provide a secure infrastructure and high availability hosting with HIPAA-audited facilities.
High Availability Infrastructure
To ensure uninterrupted availability of protected health information, our data centers have fully redundant networks, power, and have multiple locations that are configured for automatic failover, guaranteeing patient access.
HIPAA Trained Staff
We have employees trained to understand and follow HIPAA compliance standards and the importance of protecting sensitive information.
24/7/365 support line:
Toll-free 877-ZEROLAG (937-6524)
Sales and corporate office:
818-864-4549 (8 AM - 5 PM Pacific)
289 S. Robertson Blvd, Box 441
Beverly Hills, CA 90211