As a leading managed hosting company that promises 100% network uptime and peace of mind as a service, we tend to get a lot of questions about how we deliver on those promises. This FAQ answers some of the questions we receive most often about our data centers.
Q: Where are ZeroLag’s data centers located?
ZeroLag’s primary data center is located near Los Angeles International Airport (LAX). This strategic location provides direct access to a wide variety of high-performance network service providers and carriers, which ensures fast and reliable connections to end-users worldwide. We have additional data center locations in Texas and North Carolina to support various disaster recovery solutions.
Q: Where is ZeroLag’s technical support team located?
Our technical support team is located within our data center, just steps away from our clients’ servers. Available 24/7/365 by email, phone, and online, our on-site support team provides responsive and expert service to ZeroLag clients. All technical support inquiries are fielded directly by this team. We do not utilize call centers staffed by “Level 1” phone operators who have very little technical knowledge and no direct access to clients’ servers.
Q: Does ZeroLag operate its own data center?
ZeroLag owns and operates all of our own servers, networking equipment, and related infrastructure. The physical facility (LA3 IBX+) where our data center is located is managed by Equinix, a leading developer and operator of Internet Business Exchange (IBX) facilities.
Q: What sustainability measures has ZeroLag implemented?
Our Energy Star-certified facility benefits from numerous energy efficiency programs developed by Equinix. For example, in 2013 LA3 IBX+ received $4.2 million in energy-saving upgrades, including more efficient chillers and air-handling units, plus improved air management. After these upgrades were completed, Southern California Edison (SCE) audited the energy use of LA3 IBX+, found that the improvements yielded greater-than-anticipated energy savings, and awarded Equinix $1.06 million in energy rebates.
While significant sustainability gains can be realized from these types of large capital projects, ZeroLag doesn’t overlook small details which can make a big difference. For example, we utilize only the latest generation of Intel Xeon microprocessors, which feature intelligent energy management capabilities designed specifically for large data center operators. While these processors are more costly than competing alternatives, we believe the additional expense is worthwhile due to the reduced power consumption of these CPUs.
Q: What physical security precautions has ZeroLag implemented?
ZeroLag’s data center incorporates multiple layers of physical security. Entrance to the building requires authorization from a 24/7 security guard and passage through a “man trap” entryway. The entire facility is blanketed with video surveillance cameras, and biometric access controls (hand geometry readers) are located at each server cage to prevent unauthorized access.
Q: What network security safeguards has ZeroLag implemented?
ZeroLag’s network infrastructure is protected by managed firewalls, intrusion detection systems (IDS), and real-time monitoring tools, to enable us to deflect, detect, and repel cyber attacks. For more details about our network security measures, please consult a ZeroLag cloud and hosting advisor.
Q: What certifications has ZeroLag’s data center achieved?
ZeroLag’s data center facility is Energy Star certified, and has been audited for SSAE16 SOC-1 Type II compliance. We have also recently completed PCI, HIPPAA, and HITECH compliance audits, and several ZeroLag clients have achieved full PCI certification for web applications hosted in our data center. Copies of applicable audit reports are available upon request.
Q: What are the power and cooling capabilities of ZeroLag’s data center?
ZeroLag’s data center is powered by separate connections to two different utility companies’ power grids and a total of 10 power transformers. 16,340 volts of 3-phase power is available on-site. Backup power is provided by a 50,000 sq. ft. UPS room, plus eleven 2,000-kilowatt diesel generators. A state-of-the art cooling plant consisting of air- and water-cooled chillers and CRAC (computer room air conditioning) units ensures consistently low temperatures and reliable operation of equipment.
Q: What Internet connectivity does ZeroLag’s data center offer?
ZeroLag’s data center features a 10Gb/s network backbone with six individual, 1-Gigabit connections across three different tier 1 Internet providers, providing an aggregate total of 6 Gb/s of available bandwidth. To ensure the higest level of performance, at no time do we exceed 25% capacity on any of these links. With such a large amount of surplus capacity, unexpected demand spikes can be met and large DDoS attacks can be mitigated.
Q: What building code and seismic safety standards have been implemented in ZeroLag’s data center?
ZeroLag’s one-story facility is constructed of steel- and concrete-reinforced brick, and is fully compliant with the stringent building and seismic safety codes of the County of Los Angeles and State of California.
Q: Can I get a tour of ZeroLag’s data center?
We would be pleased to take you on a guided tour of our data center by scheduled appointment. Please speak with one of our cloud and hosting advisors for more information.
We understand that your business has unique requirements. That’s why every ZeroLag managed hosting solution is custom-tailored to fit your specific needs. Give us a call at 877-937-6524 or click here to get started on a new hosting solution for your business now.
24/7/365 support line:
Toll-free 877-ZEROLAG (937-6524)
34 Peachtree St., #400
Atlanta, GA 30303