The ZeroLag Acceptable Use Policy outlines what behavior we expect from our clients, and what we specifically disallow our customers to engage in. We require that all of our customers agree to this document before allowing them to use our services. This Acceptable Use Policy in no way supersedes or overrides ZeroLag’s Terms of Service.

PREFACE

This document has been created in the interest of these points:

  • Ensure the security, reliability and privacy of ZeroLag’s network and systems, and the networks and systems of others.
  • Preserve the value of the Internet as a resource for information and free expression.
  • Preserve the privacy and security of Internet users.
  • Discourage irresponsible practices which degrade the usability of network resources and thus the value of Internet services.
  • Avoid situations that may cause ZeroLag to incur legal liability.
  • Maintain the image and reputation of ZeroLag as a responsible provider.

MASS E-MAIL POLICY

We do not allow mass e-mail of any kind, no matter how legitimate it may be, to be sent directly from our mailservers. This is for the protection of all of our customers and integrity of our servers. You are more than welcome to purchasing your own mail server.

Here are the eight important rules to remember when sending mass e-mail:

  1. You must send all mass e-mail through your own server, or a server located outside of ZeroLag’s network. Mass e-mail cannot be sent through ZeroLag’s company mailservers.
  2. Each e-mail must contain a clearly labeled unsubscribe link that allows the recipient to easily remove himself from the list
  3. All mailing lists must be double-opt in unless you are using a dedicated server/personal email server. In that case you must have users who specifically opted in for your list, not addresses obtained from business partners or elsewhere. (single opt-in)
  4. You can not buy or sell e-mail addresses for this or any list.
  5. You need to respond quickly to any complaints that we send to you about your mass e-mailing. If it becomes problematic, we may have to ask you to stop sending your mass e-mails permanently.
  6. The mass e-mails must have a valid return address to collect bounce messages.
  7. Mailing lists cannot exceed 1000 members unless you have your own dedicated server/email server.
  8. Shared clients cannot sent our more than 100 emails per hour and must throttle email if they are sending to a list larger than 100.

Double-opt in means a user that subscribes to your mailing list confirms their email via a separate email sent after signing up to be a part of your mailing. Typically confirmation is done by just simply responding to the email that they receive. This eliminates malicious users from adding false emails into your lists and assisting in getting it into a blacklist.

Keep in mind for clients that fall into the double-opt in method that paper lists are not double opt-in and we will need them to all be converted. You can utilize something similar to Phplist to do the conversion. (which also has built in throttling)

The easiest way to achieve the first two rules on this list is to use the services of a professional mass e-mail company. We recommend MobileStorm’s email marketing platform called Stun for these services:

http://www.stun1.com/ or call them at (866) 492-STUN.

NOTICE ABOUT UCE/UBE/SPAM

ZeroLag operates under a strict “No Spam” policy. The sending of any unsolicited e-mail advertising messages from, to, or through ZeroLag’s services may result in the imposition of civil liability against the sender, in accordance with California Business & Professions Code Section 17538.45. A copy of the California Business & Professions Code may be obtained on-line from http://www.leginfo.ca.gov/. “Unsolicited bulk” messages include, but are not limited to, commercial advertising, informational announcements, and political or religious tracts. We apply this restriction to not only electronic mail, but all forms of Internet communication – including but not limited to Usenet, Chat rooms / IRC, and ICQ / Instant Messanger type programs. Note that all references to “UBE”, “UCE”, or “spam e-mail” are also referring to these other forms of unsolicited Internet communications.

POLICIES

The following activities are expressly prohibited, and may result in account suspension or termination:

  1. Sending unsolicited bulk e-mail (UBE) which advertises a Web site, e-mail account, or other service provided by or through ZeroLag.com, whether or not that e-mail was sent through ZeroLag’s network.
  2. Making Usenet postings which advertise a Web site, e-mail account, or other service provided by or through ZeroLag, to any newsgroup whose charter does not specifically allow such advertisements, whether or not that message was sent through ZeroLag’s network.
  3. Sending UBE or posting advertisements to Usenet (except where specifically allowed by newsgroup charters) from a service provided by or through ZeroLag.
  4. Hosting “spam-friendly” Web sites, including spam software sites.
  5. Harassment, whether through content, frequency, or size of e-mail or Usenet messages.
  6. Sending e-mail to any person who does not wish to receive it. If a recipient asks to stop receiving email, the Customer must immediately and permanently cease to send that individual any further e-mail.
  7. Transmitting any electronic communication, including e-mail, using the name or address of another person or organization, for purposes of deception.
  8. Impersonating another individual by altering source IP address information, or forging e-mail/Usenet headers or other identifying information.
  9. Any attempt to fraudulently conceal, forge, or otherwise falsify one’s identity in connection with use of the service.
  10. Any use of another party’s electronic mail server to relay e-mail without express permission.
  11. Knowingly operating an open e-mail relay server or any other service that opens the ZeroLag network up for abuse.
  12. Disclosing any information about any of our customers without express permission of ZeroLag and that customer.
  13. Denial of Service, including, but not limited to, any form of Internet packet flooding, packet corruption, or abusive attack intended to impact the proper functioning of any party’s Internet servers or services.
  14. Storing or sending any material deemed either illegal or inappropriate for our networks, including but not limited to child pornography, copyrighted images, software, or music, and spam-related materials including mass e-mail lists, is grounds for immediate termination of services. Note also that child pornography includes related material, such as simulated child pornography, non-nude child pornography, or sites linking to such material, whether it is determined to be legal or not. Offenses of this nature will be reported to the federal authorities and prosecuted to the fullest extent of the law.
  15. Using or storing any type of software which is designed to or is likely to abuse or negatively impact Internet service, including, but not limited to, portscanners, hacking tools, ping flooding programs, security/root exploits, packet sniffers, and spam software.
  16. Modifying, changing, or obscuring the MAC (Media Access Control) or IP (Internet Protocol) address(es) of servers or services. Doing so may be considered cause for service suspension or termination.
  17. Intercepting or attempting to intercept, through any method, network traffic intended for other customers.
  18. Any previous or current behavior, such as the sending of unsolicited e-mail, that results in the addition of ZeroLag to any e-mail blackhole lists, or otherwise negatively impacts the overall services of ZeroLag.
  19. All e-mail lists operated by our customers, either advertising resources on our networks or being sent through our networks, must conform to the double opt-in standards. For more information regarding double opt-in lists and standards, please click here.
  20. Using ZeroLag’s network, services, or systems to store or send content which is illegal according to the laws of United States of America, the state of California, the city of Los Angeles, or any International treaties respected by the United States of America, is not permitted for any reason.
  21. If any portion of this agreement is found to contradict federal, state, or local laws, the remaining portions will remain in full force. Any and all disputes regarding or resulting from this agreement will be governed by the laws and courts of Los Angeles, California.
  22. If you have any questions regarding our terms, conditions, and policies, please contact ZeroLag via one of the methods listed on our contact page.